Customer Experience Coach
V-Call Center Link Inc.
Job Description
- Experience handling escalations and/or customer retention in a BPO setting
- Background as an SME, Agent Coach, or Tier 3 Agent is highly preferred
- Strong problem-solving and conflict-resolution skills
- Ability to handle complex customer concerns with empathy and professionalism
- Excellent communication and coaching abilities
Qualifications:
- Previous role in escalations, retention, or advanced support (Tier 3)
- Exposure to mentoring, coaching, or SME responsibilities
- Strong interpersonal skills and ability to influence outcomes
- High adaptability and resilience in high-pressure situations
VCC Link BPM TEAM
HR ManagerV-Call Center Link Inc.
Active within three days
Working Location
Pasay. Pasay, Metro Manila, Philippines
Posted on 29 September 2025
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