Customer Service Representative - Taguig Healthcare Account | Open for Newbies

Synlink Recruitment Outsourcing Co. Inc.

Urgent
Дин27.1-45.2K[Monthly]
On-site - TaguigNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Description

  • Customer Service Representatives (Patient Care Coordinators) are service-focused professionals who ensure consistent follow-up with patients. They communicate clinical results promptly, assist with coordinating referrals, pre-approvals, and follow-up appointments.
  • Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention
  • Prepare and send patient letters/reports
  • Attach clinical documents to patient charts
  • Submit cases to the Department of Health (DOH) via fax or online portal Email medical reports requested by patients
  • Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits
  • Comply with all HIPAA regulations and guidelines

Requirements

  • High school graduate, senior high school graduate, associate degree holder, or college-level education
  • with or without experience BPO experience
  • Strong written and verbal communication skills
  • Excellent listening abilities
  • Passion for delivering quality customer service and ensuring patient satisfaction
  • Ability to handle phone calls effectively
  • Willingness to work a flexible, shifting schedule
  • Willing to work on-site in Market! Market! Bonifacio Global City, Taguig.
English LanguageCustomer ServiceProblem SolvingTeam PlayerStrong Work EthicInterpersonal SkillsCall CentrePeople Skills
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Hazel Ann Tenorio

Recruitment SpecialistSynlink Recruitment Outsourcing Co. Inc.

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Working Location

L3, 311, Market! Market!. McKinley Pkwy, Taguig, Metro Manila, Philippines

Posted on 27 November 2024

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