Customer Service Representative
JetSon Manpower Agency
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Regularly receive direction from supervisor and escalate questions and issues to more senior employees
- Interact with team on basic information, plus internal or external customers
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
- Must be open to split day-offs/ rest days.
- Must be amenable to work in McKinley, Taguig.
- Must be willing to support voice function.
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
Kim Siguenza
HR OfficerJetSon Manpower Agency
Active within three days
Working Location
N/A, Taguig. Taguig, Metro Manila, Philippines
Posted on 26 May 2025
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