JetSon Manpower Agency Customer Service Representative

JetSon Manpower Agency

Дин60.9-69.7K[Monthly]

On-site - Taguig<1 Yr ExpBachelorFull-time

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
Must be open to split day-offs/ rest days.
Must be amenable to work in McKinley, Taguig.
Must be willing to support voice function.
Must be able to attend full duration of required training period
Ability to work additional hours as needed

Customer ServiceTeam PlayerCall CentreSales Pitching and Closure