In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers.

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 6+ months of experience in banking and financial services or equivalent is preferred but not required.

Educational Qualification:

• At least 2nd year college completed with no back subject.

Job Expectations:

• Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
• Must be open to split day-offs/ rest days.
• Must be amenable to work in McKinley, Taguig.
• Must be willing support a voice function.
• Must be able to attend full duration of required training period.
• Ability to work additional hours as needed.