Customer Service Representative / Call Center Agent
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Employee Recognition and Rewards
Anniversary Gifts, Holiday Gifts
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance, HMO
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Customer Service Representatives (Patient Care Coordinators) are service-focused professionals who ensure consistent follow-up with patients. They communicate clinical results promptly, assist with coordinating referrals, pre-approvals, and follow-up appointments.
- Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention
- Prepare and send patient letters/reports
- Attach clinical documents to patient charts
- Submit cases to the Department of Health (DOH) via fax or online portal Email medical reports requested by patients
- Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits
- Comply with all HIPAA regulations and guidelines
- High school graduate, senior high school graduate, associate degree holder, or college-level education
- At least 6 months BPO Experience
- Strong written and verbal communication skills
- Excellent listening abilities
- Passion for delivering quality customer service and ensuring patient satisfaction
- Ability to handle phone calls effectively
- Willingness to work a flexible, shifting schedule
- Willing to work on-site in Market! Market! Bonifacio Global City, Taguig.
Hazel Ann Tenorio
Recruitment SpecialistSynlink Recruitment Outsourcing Co. Inc.
Active within three days
Working Location
Fort Bonifacio. Fort Bonifacio, Taguig, Metro Manila, Philippines
Posted on 27 March 2025
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