Customer Service Representative - Taguig Healthcare Account | Open for Newbies
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Description
- Customer Service Representatives (Patient Care Coordinators) are service-focused professionals who ensure consistent follow-up with patients. They communicate clinical results promptly, assist with coordinating referrals, pre-approvals, and follow-up appointments.
- Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention
- Prepare and send patient letters/reports
- Attach clinical documents to patient charts
- Submit cases to the Department of Health (DOH) via fax or online portal Email medical reports requested by patients
- Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits
- Comply with all HIPAA regulations and guidelines
Requirements
- High school graduate, senior high school graduate, associate degree holder, or college-level education
- with or without experience BPO experience
- Strong written and verbal communication skills
- Excellent listening abilities
- Passion for delivering quality customer service and ensuring patient satisfaction
- Ability to handle phone calls effectively
- Willingness to work a flexible, shifting schedule
- Willing to work on-site in Market! Market! Bonifacio Global City, Taguig.
Hazel Ann Tenorio
Recruitment SpecialistSynlink Recruitment Outsourcing Co. Inc.
Reply 1 Time Today
Working Location
L3, 311, Market! Market!. McKinley Pkwy, Taguig, Metro Manila, Philippines
Posted on 27 November 2024
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