• Handle a high volume of inbound and outbound customer calls.
• Provide accurate information about products and services.
• Process orders, handle returns, and resolve complaints.
• Troubleshoot customer issues and provide effective solutions.
• Ensure customer satisfaction and escalate priority issues when necessary.
• Update customer accounts and maintain accurate records in the system.

• Education: At least a high school diploma; college undergraduates or graduates are preferred.
• Communication Skills: Excellent English communication skills (verbal and written) are required; proficiency in Tagalog is an advantage.
• Computer Skills: Basic computer navigation skills; familiarity with CRM software is a plus; fast and accurate typing required.
• Experience: Previous call center or customer service experience is an advantage, but entry-level applicants and fresh graduates are welcome.

Skills & Competencies

• Strong communication and active listening skills.
• Problem-solving and critical thinking abilities.
• Adaptability and quick learning in fast-paced environments.
• In-depth product or service knowledge (training provided).
• Conflict resolution skills to handle customer concerns effectively.
• Stress management and ability to perform well under pressure.

Other Requirements

• Fluency in both English and Tagalog is an advantage, especially for local accounts.
• Willingness to work on-site in Metro Manila.

Government-mandated documents:

• SSS
• PhilHealth
• Pag-IBIG
• TIN
• Barangay Clearance
• 2x2 ID Picture