Company Profile: A global outsourcing provider offering scalable offshore and nearshore staffing solutions, with expertise in customer support and back-office operations that enable businesses to improve efficiency and reduce costs.

Position: Client Support Specialist

Industry: BPO Company

Salary: Php 42,000 - Php 46,000

Location: Clark, Pampanga site or Ayala Avenue, Makati site.

Work Setup: WFH on Day1

Schedule: Night Shift

Benefits:

• Government Mandated Benefits
• HMO with 1 free dependent
• Life Insurance
• leave credits
• Night Differential pay

Job Requirements

• Bachelors Degree in any related field.
• With at least 3-5 years of experience in administrative, QA calls and invoice processing.
• Experience using office software applications (e.g., MS Office Suite, spreadsheets, databases) is an advantage.
• Amendable to work either Clark, Pampanga site or Ayala Avenue, Makati site.
• Amendable to work in night shift.

Job Requirements

• Conduct quality assurance calls and email follow-ups with clients to confirm service completion, assess customer satisfaction, and identify opportunities for improvement; document feedback and escalate issues as needed.
• Communicate with clients to obtain required work order details and coordinate service scheduling.
• Source, vet, and onboard vendors in accordance with client requirements; complete, upload, and maintain all documentation in SharePoint.
• Coordinate with vendors to schedule services, monitor job progress, and ensure timely and accurate completion.
• Request, review, and verify vendor invoices for completed services.
• Confirm service completion with vendors and escalate service or performance issues to account management.

Recruitment Process:

• Initial screening and Assessment
• Onsite Operations Interview
• Final Interview
• Job Offer