We’re looking for a highly skilled Customer Service Representative to join our team and manage a high volume of inbound and outbound calls. The ideal candidate is a quick learner who can handle a variety of important supportive tasks, providing answers, insights, instruction, and purchase assistance regarding patients’ pharmaceutical needs. As the voice of the company, the call center representative must possess excellent communication and interpersonal skills, and top-notch enthusiasm for helping our clients and driving satisfaction. The candidate must also possess the skill to continually develop a nurturing relationship with our clients in order to satisfy their inquiries and needs. 

Duties & Responsibilities:

• Handling a large volume of inbound and outbound calls promptly to best serve our clients and their pharmaceutical needs
• Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately and empathetically
• Meet daily personal/team qualitative targets, and achieve all service, productivity, and quality objectives
• Tracking orders to ensure quick delivery and resolving delivery disputes so we can put our clients’ minds at ease and let them know as much detail regarding orders as possible.
• Being a highly adaptable, flexible professional who embraces teamwork and enjoys being part of a growing, goal-oriented company
• Other tasks as assigned

Skills & Qualifications:

• Previous experience in a call center or customer support role is required
• Previous experience with an online Pharmacy is an asset
• High level of customer service orientation
• Highly empathetic and relatable
• Strong active listening skills and verbal communication
• Adept at problem-solving and conflict resolution
• Ability to multitask and prioritize
• Strong time management and decision-making skills
• Proficient with computers and hardware
• Adaptability and accountability