• Serve as the first point of contact for client inquiries via email, chat, and support tickets.

• Professionally and efficiently manage and resolve support requests from start to finish.

• Clearly document all client interactions, issues, and resolutions in our helpdesk system.

• Identify and escalate complex technical or strategic issues to the appropriate internal teams.

• Proactively communicate with clients, providing clear updates on the status of their inquiries.

• Assist with client onboarding tasks, such as gathering information or guiding them through initial steps.

• Maintain a deep understanding of our services to provide accurate and helpful information.

Qualifications:

• Proven experience in a customer-facing role (e.g., customer service, client support, or technical support).

• Exceptional written and verbal communication skills in English.

• Strong problem-solving skills and a high degree of empathy and patience.

• The ability to manage multiple tasks, prioritize effectively, and stay highly organized.

• Self-motivated and disciplined, with a proven ability to work effectively in a 100% remote setting.

• Tech-savvy, with the ability to quickly learn new software (CRM, helpdesk tools).

Nice-to-Haves:

• Experience in a B2B (business-to-business) or agency environment.

• Familiarity with helpdesk software (e.g., Zendesk, Freshdesk) or CRM platforms (e.g., HubSpot).

• Experience supporting clients in marketing or tech services.