We’re Hiring: Customer Service Representative (Property Management) We’re looking for a Customer Service Representative (CSR) with excellent English communication skills and at least 2 years of customer service experience in the property management industry to join our client’s growing team.

Responsibilities:

• Answering incoming calls, helping homeowners access their portal, submit work orders or direct them to appropriate managers.
• Responding to emails
• Client correspondence
• Handling maintenance requests
• Coordinate board meetings, property walks, maintenance projects, etc.
• Customer Service: Maintain positive resident relations through outstanding service
• Ability to deal with escalated issues
• Assist Managers with community management-related tasks

Qualifications:

• Minimum of 2 years of customer service experience in the property management industry (HOA experience is a plus)
• Strong verbal and written English communication skills
• Excellent organizational and multitasking abilities
• High attention to detail and ability to work in a fast-paced environment
• Proficient in using office and communication tools (email, portals, CRMs, etc.)
• Able to communicate naturally and confidently, doesn’t rely solely on scripts but can hold engaging, spontaneous conversations
• Willing to work full-time (40 hours per week) in any U.S. time zone
• Prior experience working with U.S. clients or in a remote setup is a plus

Perks and Benefits:

-Competitive salary and benefits package.

-HMO

-13th month pay

-Leave credits

-Statutory benefits following PH Labor laws

-Night Differential pay

-Holiday Pay

-Health Insurance

-Fully remote role

Job Type: Full-time

Pay: Php35k - Php40k per month

If interested, please send your resume here for assessment. Once you pass the initial screening, we’ll share the next steps.