• Assist customers with inquiries via phone, email, and chat to ensure a high level of customer satisfaction.
• Resolve customer complaints effectively and efficiently, adhering to company policies.
• Maintain accurate customer records and document interactions in the CRM system.
• Provide product information and support to help customers make informed decisions.
• Collaborate with team members and other departments to enhance service delivery and address customer needs.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No prior experience required; entry-level candidates are welcome.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to follow established procedures and guidelines while handling customer queries.
• Working Conditions: Fast-paced environment with a focus on teamwork and collaboration.