• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintain a thorough understanding of company products and services to effectively assist customers.
• Document customer interactions and feedback to contribute to service improvement initiatives.
• Assist in the development of customer service policies and procedures.
• Collaborate with team members to ensure a seamless customer experience across all channels.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1–3 years of experience in customer service or related role.
• Skills and Competencies: Proficient in English language, strong problem-solving skills, and financial literacy.
• Qualities and Traits: Strong work ethic, exceptional organizational and interpersonal skills.
• Technical Skills: Familiarity with digital marketing concepts and technical tools.
• Responsibilities and Duties: Ability to collaborate effectively within a team environment.