Responsibilities:
1. Provide customer support through phone, email, live chat, and other communication channels.
2. Handle customer inquiries, complaints, and feedback, and follow up to ensure resolution and customer satisfaction.
3. Develop a thorough understanding of the company’s products and services to provide accurate and professional responses.
4. Record and organize customer issues, regularly report to supervisors, and assist in improving service processes.
5. Perform other related tasks as assigned by the department.