• Answer incoming calls, respond to emails, and assist homeowners with portal access.
• Provide updates on maintenance requests, property issues, and other relevant matters.
• Handle escalated issues and ensure positive resident relations through outstanding service.
• Prepare and send client correspondence, notices, and reminders.
• Open, monitor, and update work orders for maintenance requests.
• Coordinate with vendors, contractors, and property managers to ensure timely completion.
• Track status and provide updates to property owners.
• Assist with coordinating board meetings, property walks, and maintenance projects.
• Organize and maintain property records, reports, and financial documents.
• Upload and manage documents on the owner portal and provide portal support to homeowners.
• Assist community managers with day-to-day property management tasks.

• Previous customer service experience, preferably in property management or a related field.
• Excellent written and verbal communication skills.
• Strong organizational skills and high attention to detail.
• Ability to manage multiple tasks, prioritize effectively, and work independently.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Preferably knowledgeable in billings, general ledgers, or invoicing.
• Professional, customer-focused, and solutions-driven.
• Capable of handling escalations and sensitive information with discretion.
• Flexible, adaptable, and comfortable working remotely in a fast-paced environment.
• Empathetic and customer-focused, with the ability to handle concerns professionally and provide personalized assistance without relying solely on scripts.
• Willingness to work for a full time 40 hours a week following US Time Zone

If interested, please submit an application here by attaching your Resume and wait for the next steps from our Recruitment Team.