Job Title: Spanish Customer Experience (CX) Specialist

Work Location: Onsite – Quezon City

Salary Range: Php 45,000 – 75,000 per month

Employment Type: Full-time

About the Role

The Spanish CX Specialist is responsible for delivering timely, professional, and high-quality customer support to clients across Spanish-speaking markets. This role requires strong communication skills, attention to detail, and a customer-centric approach in a BPO environment.

Key Responsibilities

• Handle customer inquiries in Spanish via phone, email, or chat
• Provide accurate billing, product information, and troubleshooting support
• Resolve customer concerns efficiently while ensuring a positive customer experience
• Maintain accurate documentation, case notes, and interaction records in internal systems
• Adhere to established service standards, quality guidelines, and compliance requirements
• Escalate complex or unresolved issues to appropriate support teams when necessary
• Contribute to team performance, productivity, and customer satisfaction targets

Qualifications & Requirements

• Native or fluent Spanish (spoken and written)
• Good command of English (spoken and written)
• BPO or customer service experience is preferred but not mandatory
• Willingness to work onsite in Quezon City
• Willing to work shifting schedules, weekends, or holidays as required
• Strong problem-solving skills and attention to detail
• Professional, empathetic, and customer-focused attitude

Why Join Us

• Competitive salary package (Php 45,000 – 75,000 per month)
• Stable onsite role in Quezon City
• Exposure to international Spanish-speaking markets
• Career growth opportunities within a BPO environment