Australian Telco Support Specialist

Be part of a high-performing team supporting one of Australia’s top telecommunications providers. This role is ideal for experienced customer service professionals who thrive in a fast-paced, tech-driven environment.

Key Responsibilities

• Provide expert assistance to customers regarding mobile, internet, and bundled telco services.
• Resolve billing inquiries, service disruptions, and technical concerns with professionalism and efficiency.
• Guide customers through troubleshooting steps for devices, network issues, and account setups.
• Upsell and cross-sell telco products based on customer needs and eligibility.
• Maintain accurate records of customer interactions using CRM tools.
• Meet performance metrics including customer satisfaction, resolution time, and call quality.