Job Summary

Join a fast-paced and supportive team handling collections for one of Australia’s leading telecommunications companies. This entry-level role is ideal for fresh graduates and career shifters — no BPO experience required! You’ll help customers manage overdue accounts while delivering excellent service.

Key Responsibilities

• Account Follow-Up: Contact customers with outstanding balances to arrange payments and resolve billing concerns.
• Customer Communication: Provide clear, respectful, and solution-oriented support via phone, chat, or email.
• Documentation: Maintain accurate records of customer interactions, payment arrangements, and account updates.
• Compliance: Adhere to company policies and Australian regulatory standards for collections and customer data.
• Team Collaboration