• Provide exceptional customer service through various communication channels, including phone, email, and chat.
• Assist customers with inquiries, issues, and product-related questions efficiently and professionally.
• Document customer interactions and feedback to improve service quality and product offerings.
• Collaborate with team members and other departments to enhance the customer experience.
• Participate in ongoing training and development to stay up-to-date on product knowledge and customer service best practices.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: 0–2 years of experience in customer service or support roles.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Patience, empathy, and a strong commitment to customer satisfaction.
• Responsibilities and Duties: Ability to handle challenging situations with professionalism.
• Working Conditions: Ability to work in a blended account environment, combining remote and on-site work.