Customer Service Representative
LSERV Corporation
Job Description
Benefits
Government Mandated Benefits
Pag-Ibig Fund, Philhealth, SSS/GSIS
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Work with internal teams (e.g., sales, logistics, technical support) to ensure smooth customer interactions.
- Stay updated on product knowledge, company services, and policies.
- Associate or bachelor’s degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Problem-solving attitude and adaptability.
Kathrine antipuesto
Talent Acquisition SpecialistLSERV Corporation
Active within three days
Working Location
Quezon City. Quezon City, Metro Manila, Philippines
Posted on 08 August 2025
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LSERV Corporation
501-1000 Employees
Human Resources & Recruitment
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