Customer Service Representative
E-Solutions IT Services
Job Description
- Respond to customer inquiries via phone, email, or chat.
- Provide accurate product information and troubleshoot issues.
- Maintain customer satisfaction through empathetic communication.
- Document interactions and follow up on unresolved queries.
- Collaborate with team members to improve processes.
- Meet performance metrics and contribute to team goals.
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: Fresh graduates or students are encouraged to apply.
- Skills and Competencies: Strong customer service skills and proficiency in the English language.
- Working Conditions: Office environment with a focus on teamwork and customer interactions.
- Qualities and Traits: Excellent communication, empathy, and problem-solving abilities.
Kaye Ann Seth Basco
Senior RecruiterE-Solutions IT Services
Working Location
WNS Philippines Inc. 9th F 1880 Building, 1110 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines
Posted on 08 July 2025
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