Job Summary:

The Customer Service Representative (CSR) at Unilox serves as the first point of contact for our clients, ensuring outstanding service, prompt resolution of inquiries, and a positive customer experience. The CSR plays a critical role in maintaining strong client relationships, supporting operational efficiency, and upholding the Unilox standard of excellence.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints efficiently, escalating issues when necessary.
• Maintain detailed and organized records of customer interactions and transactions.
• Coordinate with internal teams to address customer needs and ensure smooth operations.
• Assist in generating reports on customer feedback and service performance.
• Contribute to a culture of courtesy, respect, and team collaboration.

Qualifications:

• Bachelor’s degree in Business, Communications, or related field preferred.
• Previous customer service or client-facing experience is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with CRM systems and Microsoft Office Suite is a plus.

Core Competencies:

• Professionalism and courtesy in all interactions.
• Commitment to quality service and customer satisfaction.
• Adaptability, patience, and empathy in handling diverse clients.
• Attention to detail and organizational skills.

Why Join Unilox:

At Unilox, we value talent, integrity, and innovation. Join us to be part of a team that drives industrial excellence while fostering a culture of collaboration, respect, and growth.