The Customer Service Representative (CSR) provides excellent customer service

support in accordance with the defined scope of work and service level

agreements (SLAs). This role involves ensuring high-quality interactions with

customers, meeting quantitative performance standards, and resolving inquiries

in a timely and professional manner.

Qualifications for Customer Service - Non-Insurance Accounts:

• Open to HS (old curriculum)/SHS graduates, college undergraduates, or college graduates with at least 6 months of BPO experience
• Strong communication skills (verbal and written)
• Flexible to work (offsite or onsite)
• Willing to work shifting schedules, including holidays, as required

Qualifications for Customer Service - Non-Insurance Accounts (with Industry Experience)

• Open to HS (old curriculum)/SHS graduates, college undergraduates, or college graduates with at least 6 months of BPO experience
• Strong communication skills (verbal and written)
• Flexible to work (offsite or onsite)
• Willing to work shifting schedules, including holidays, as required

Key Skills and Attributes:

• Customer-focused mindset
• Problem-solving abilities
• Professional attitude and adaptability
• Ability to meet performance and quality standards consistently