Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Description
- Provide exceptional customer support via phone, email, and chat.
- Resolve customer inquiries and issues promptly and effectively.
- Maintain accurate customer records and documentation.
- Work collaboratively with team members to enhance service quality.
- Identify and escalate complex issues to the appropriate departments.
- Participate in training and development initiatives to improve skills.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: Less than 1 year of experience in customer service.
- Skills and Competencies: Proficient in English, excellent communication, problem-solving skills, and active listening.
- Responsibilities and Duties: Assist customers, handle inquiries, provide solutions, and maintain customer satisfaction.
- Working Conditions: Office setting with potential for remote work; may involve shift work.
- Qualities and Traits: Empathetic, patient, detail-oriented, and adaptable.
Brian Lamban CSSWB
HR ManagerMetacom Business Process Outsourcing Solution Inc.
High response rate
Working Location
Exlservice Philippines, Inc. 6th Floor, OneE-com Center, Harbor Drive, Mall of Asia Complex 1308, Pasay City, 3001 Metro Manila, Philippines
Posted on 28 August 2025
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Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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