• Assist customers with inquiries and provide information about products and services.
• Handle customer complaints and resolve issues in a timely and effective manner.
• Utilize various communication channels, including phone, email, and chat.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0-2 years)
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Patience and empathy when dealing with customers
• Responsibilities and Duties: Ability to multitask and handle various customer requests
• Working Conditions: Fast-paced environment with potential for high call volumes