• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Handle collection calls and follow-up on outstanding payments.
• Conduct skip tracing to locate debtors and manage account status updates.
• Verify loan applications and ensure all documentation is accurate.
• Perform credit investigations to assess customer creditworthiness.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field.
• Experience Level: 0–2 years of relevant experience in customer service or collections.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proficiency in skip tracing and credit investigation techniques.
• Qualities and Traits: Strong problem-solving abilities and attention to detail.
• Responsibilities and Duties: Ability to work under pressure and meet deadlines.