We're Hiring: Club Owner Universal Agent!

We are currently on the lookout for a Club Owner Universal Agent to join our team at Cloudstaff, the #1 workplace everywhere!

Role: Club Owner Universal Agent

Work Arrangement: Work from Office

Location: Philippines - Ortigas

Schedule: Night shift

WORK FROM OFFICE - This is a Work-From-Office Setup based in Ortigas

Shift: anytime from 9pm-8am (40 hours/week)

The Club Owner Universal Agent is responsible for servicing Club and Legacy owners, via the phone, email or chat to provide an array of reservation services, answer questions on the Club and/or all Legacy products and services and assist with billing payment processing. The Specialist will upsell an array of Club & Legacy products and services, referred to as Ancillary revenue and will perform duties in a blended (Inbound, Chat, Text and Outbound) environment.

Duties and Responsibilities: 

• Assisting owners with questions about their Club & Legacy ownership
• Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
• Completing or assisting owners with making reservations
• Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
• Processes maintenance fee payments 
• Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Protection Plans, Booking tours, selling packages, and Events Moments to Memories and more)
• Facilitate and accept incoming/outgoing, Chat, Email and Text phone calls and return phone calls
• Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
• Expected to be a role model for the company's Core Values, always act professional, and be a strong Team Player 

Qualification and requirements: 

• High School diploma, some college preferred
• High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
• Hotel/timeshare experience a plus
• A strategic mindset to problem solving and craft win/win solutions.
• Knowledge Timeshare Ware is a plus
• Previous experience using Salesforce.com is a plus

Communications

Writes and speaks effectively, using proper communication techniques for the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains reasoning behind own opinions; ask others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions. Able to express ideas and transmit information clearly in writing.

Initiative

Identifies what needs to be done and takes action; keeps current with new work methods, skills, and technologies related to job/profess; willingly accepts additional assignments; takes appropriate action in face of obstacles; takes ownership for self-development and learning.

follows through on commitments and agreements; holds self-accountable for mistakes.

Non-negotiable skills & requirements:

• Technically savvy ~ able to quickly pick up and maneuver through several different systems
• Ability to work in a fast paced office environment 
• Excellent communication skills
• Comfortable in Selling all products and Services
• 6 months to 2 years Sales experience.