• Respond promptly and professionally to customer inquiries and requests via email, chat, and other non-voice channels
• Troubleshoot and resolve customer issues effectively, while providing a positive customer experience
• Accurately document customer interactions and maintain detailed records
• Collaborate with cross-functional teams to ensure the successful resolution of customer concerns
• Identify opportunities for process improvement and provide feedback to enhance the customer service experience
• Adhere to all company policies, procedures, and quality standards

What we're looking for

• Proven experience in a customer service or call centre role, preferably in a non-voice capacity
• Completed 2nd year college with no back subjects + Has work experience but not BPO; or NO BPO EXPERIENCE
• HS/SHS Graduate and above + 6 mos. and up
• Excellent written communication and problem-solving skills
• Strong attention to detail and the ability to multitask in a fast-paced environment
• Proficiency in English, both written and verbal
• Familiarity with customer relationship management (CRM) software or similar tools
• A team-oriented mindset and a commitment to providing exceptional customer service