RSD Human Resource Management Consultancy
Performance Bonus
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Job Training
Parental Leave, Vacation Leave
Job Title: Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for customers, providing exceptional service and support via phone, email, or chat.
Key Responsibilities:
• Respond to customer inquiries and concerns in a timely and professional manner
• Resolve customer issues and complaints in a fair and courteous way
• Provide product or service information and recommendations
• Process orders, returns, and exchanges
• Meet customer service standards and quality metrics
• Collaborate with internal teams to resolve complex issues
Requirements:
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Strong problem-solving and analytical skills
• Basic knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Skills:
• Strong verbal and written communication skills
• Ability to empathize with customers and provide effective solutions
• Proficient in using Customer Relationship Management (CRM) software
• Ability to adapt to changing situations and priorities
What We Offer:
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Comprehensive training program
• Collaborative and dynamic work environment
Maricar Rabino
HR OfficerRSD Human Resource Management Consultancy
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RSD Human Resource Management Consultancy
Unfinanced / Angel
51-100 Employees
Human Resources & Recruitment
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