Customer Service Representative – Telco Account

We are looking for dedicated and customer-oriented individuals to join our Telco account team. The Customer Service Representative will handle subscriber concerns through calls, chat, or email, ensuring prompt resolution of issues while maintaining a high level of professionalism and customer satisfaction.

Work Location: Successful candidates will be assigned in Tarlac.

Salary & Benefits:

• Entry-Level Salary: ₱19,000
• Potential Maximum Salary: ₱20,500
• Night Differential: Applies after regularization
• Performance Incentives: Ranging from ₱10,000 up to ₱30,000–₱40,000+ depending on performance

• Provide excellent customer support for telco subscribers.
• Handle inquiries related to billing, account status, technical concerns, and general service questions.
• Offer accurate information and solutions to ensure customer satisfaction.
• Document customer interactions and transactions in the system.
• Follow company guidelines and quality standards to meet performance metrics.

Qualifications:

• Senior High School (SHS) or High School graduate
• At least 18 years old and above
• Not currently enrolled in school
• Exclusions: Applicants from Education or Nursing-related courses are not accepted
• Willing to relocate if residing outside the province
• Must have at least 1 valid government-issued ID
• Must follow company dress code: Smart Casual
• Willing to be assigned in Tarlac