We are seeking a motivated and experienced Key Account Support Manager to provide exceptional service to our institutional and prime clients in the rapidly evolving cryptocurrency sector. This role requires an individual who excels under pressure, adapts swiftly, and strives to exceed client expectations. Fluency in both Chinese and English, alongside a comprehensive understanding of cryptocurrencies, blockchain technology, and trading, is essential.

• Serve as the primary point of contact for high-value institutional and prime clients, ensuring a seamless trading experience.
• Offer expert guidance on trading activities, platform features, and technical troubleshooting.
• Anticipate client needs by proactively addressing potential issues before they arise.
• Collaborate closely with internal teams to efficiently resolve client concerns and implement enhancements based on feedback.
• Conduct regular check-ins to evaluate client satisfaction and nurture long-term relationships.
• Analyze market data and provide clients with actionable insights.

• Proven experience as a Key Account Manager in cryptocurrency, blockchain, or financial services.
• Strong track record of success in high-pressure, fast-paced environments.
• Exceptional communication skills with the ability to simplify complex concepts.
• Strong relationship-building, problem-solving, and analytical skills.
• In-depth knowledge of cryptocurrency markets, blockchain operations, trading strategies, and risk management.
• Flexible to work weekends, late hours, and irregular schedules when required.
• Positive, proactive, and solutions-oriented mindset.
• Language Skills
• Fluent in Chinese and English (written and spoken).