Description

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer issues and complaints efficiently while ensuring a high level of satisfaction.
• Document customer interactions accurately and maintain comprehensive records.
• Collaborate with team members to enhance service delivery and improve processes.
• Stay updated on product knowledge and service offerings to provide accurate information to customers.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Strong problem-solving skills with the ability to handle difficult situations.
• Working Conditions: Adaptable to fast-paced environments with a focus on meeting customer needs.
• Qualities and Traits: Excellent communication and interpersonal skills with a friendly demeanor.
• Qualities and Traits: Ability to work independently as well as part of a team, displaying a proactive attitude.
• Qualities and Traits: Detail-oriented with a commitment to delivering quality service.