Airline Customer Experience Specialist | Cebu City
The Hird Corp.
Job Description
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Minimum Qualifications:
- College graduate OR at least 2 years (4 semesters) of college completed OR
- Senior High School (SHS) graduate
- At least 6 months of BPO/call center experience
- Willing to work onsite in Cebu City
- Willing to work night shifts / shifting schedules (common for international airline accounts)
Main Responsibilities:
- Handle inbound & outbound customer calls (global clients)
- Process refunds, answer inquiries about flights/services
- Aim for first-call resolution
- Accurate documentation of bookings and interactions
Compensation & Benefits:
- Competitive base salary
- 20%-night differential
- Full HMO/healthcare coverage
- Free use of company facilities (gym, karaoke, pantry, etc.)
- Good growth potential in the travel/aviation BPO sector
Charla Abellana
HR OfficerThe Hird Corp.
More than ten replies today
Working Location
Central Bloc Corporate Center Two. Central Bloc, 2 V. Padriga St, Cebu City, 6000 Cebu, Philippines
Posted on 04 December 2025
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