Job Title: Content Moderator [ Non - Voice ]

Location: Bridgetowne Pasig

Employment Type: [ Full-time ]

---

Job Summary:

We are looking for a detail-oriented and proactive Content Moderator to help maintain the quality and integrity of our online platforms. You will be responsible for reviewing user-generated content to ensure compliance with community guidelines, platform policies, and legal standards. Your work is essential in creating a safe and respectful online environment for our users.

---

• Review and moderate user-generated content (text, images, videos, etc.) for appropriateness and adherence to community standards.
• Identify and escalate high-risk content to senior moderators or legal/compliance teams as needed.
• Accurately categorize content and apply appropriate labels or actions (e.g., removal, flagging, warnings).
• Maintain high levels of accuracy and attention to detail while meeting productivity targets.
• Provide feedback and suggestions to improve moderation workflows and policies.
• Stay updated on platform policies, local regulations, and current events that may impact content evaluation.
• Support in developing and updating moderation guidelines and training materials.

• College grad or Associate grad.
• Previous experience in content moderation, customer service, or a related field is a plus.
• Strong understanding of internet culture, social media platforms, and online communities.
• Ability to handle sensitive or graphic content with professionalism and emotional resilience.
• Excellent written and verbal communication skills.
• Familiarity with content management systems and moderation tools.
• Ability to work flexible hours, including evenings, weekends, and holidays if required.

---

Preferred Skills:

• Multilingual abilities are a plus.
• Experience with AI-powered moderation tools or Trust & Safety platforms.
• Understanding of data privacy, online safety, and platform compliance regulations.

---

Why Join Us?

• Concentrix values diversity, inclusion, and the safety of its online communities.
• Opportunity to make a real impact on the digital space.
• Competitive compensation and benefits.
• Supportive work environment with training and growth opportunities.