Customer Service Representative
Metacom Careers
Job Description
Description
- Respond to customer inquiries via phone, email, and chat.
- Resolve issues efficiently and accurately while ensuring customer satisfaction.
- Maintain a positive attitude and provide high-quality service.
- Document interactions and escalate unresolved issues to appropriate departments.
- Collaborate with team members to improve service processes.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: Less than 1 year of experience in customer service.
- Skills and Competencies: Strong communication, problem-solving, and interpersonal skills.
- Responsibilities and Duties: Assist customers with inquiries, resolve issues, and provide product information.
- Working Conditions: Office environment, may involve shifts and handling multiple tasks.
- Qualities and Traits: Patient, empathetic, and adaptable to changing situations.
Shayne Villaroman
HR ManagerMetacom Careers
Active within three days
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 05 June 2025
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