Job description

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

About the Job

Our esteemed client, an accredited training and assessments provider in Australia is looking for Customer Service Representative.

Key Responsibilities

1. Prospect Engagement and Sales Support

· Call prospects to follow up on inquiries and encourage course bookings

· Maintain and update the sales database

· Support the sales team in reaching enrollment targets

2. Email and Communication Management

· Respond to email inquiries and follow up as needed

· Forward emails to the correct departments

3. Bookings and Enrollments

· Process course bookings and send confirmation emails

· Upload student documents and follow up on missing items

· Complete forms and required paperwork

· Send reminders via SMS/email and call students to confirm attendance

5. Other Duties

· Handle incoming calls as backup

· Create and send invoices

Qualifications

• Education: Bachelor's degree in any relevant field or courses
• Experience: At least 1 year of proven combined experience in sales, customer service, and administrative roles within the BPO industry.
• Technical Skills: Knowledgeable with Aircall, InDesign, Acrobat Pro, Salesforce, Cloud Assess, or MS 365
• Soft Skills: Outstanding time management, organizational, and problem-solving with the ability to work both independently and collaboratively in a team environment
• Language: Excellent verbal and written communication skills in English

Join us today!

Please refer to job description.