A customer service representative helps customers with their concerns and questions, processes orders, and resolves issues. 

They may also provide information about products and services. 

• Respond to customer inquiries by phone, email, or chat
• Process orders and returns
• Handle complaints and provide solutions
• Escalate issues to the appropriate department
• Maintain records of customer interactions
• Provide product and service information
• Upsell products and services
• Meet or exceed performance targets
• Skills 
• Communication: Being able to communicate clearly and persuasively
• Active listening: Giving your full attention to the customer
• Empathy: Being able to understand and share the feelings of others
• Patience: Being able to remain calm and composed when dealing with customers
• Problem solving: Being able to identify and resolve issues
• Adaptability: Being able to adjust to new technologies and processes

• At least 6 months experience in Sales hardselling inside the BPO industry
• Excellent communication skillas