Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Cebu Site - Onsite
Alorica Philippines
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Perks Benefits
Parking Space
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave, Volunteer Time Off
Responsibilities
- Answer customer inquiries via phone, email, or chat
- Resolve complaints and provide effective solutions
- Assist with product and service support
- Maintain accurate customer records in the system
- Communicate clearly and follow company guidelines
- Coordinate with other teams for issue resolution
- Meet performance and quality metrics
- Gather and relay customer feedback•
Requirements & Benefits of ALORICA PH!
- Competitive Salary Packages
- NO BPO experience needed – Will train you!
- Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
- 20% Night Differential
- Paid Training & Incentives
- HMO & Government Benefits
- 13th Month Pay
- Vacation Leave / Personal Time Off – Paid
- Anniversary Bonus
- Annual Performance Increase
- Work Onsite with a professional & supportive team
Prince Jethro Evangelista
HR ManagerAlorica Philippines
Reply 1 Time Today
Working Location
Alorica Cebu IT Park. 8WJ5+J5J, Cebu City, 6000 Cebu, Philippines
Posted on 26 September 2025
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