Customer Service Agent
Alorica
Job Description
Description
- Provide exceptional customer service via phone, email, and chat.
- Assist customers with inquiries, complaints, and product information.
- Assist customers with inquiries, resolve issues, and provide product information.
- Maintain a positive, empathetic, and professional attitude.
- Document and track customer interactions accurately.
- Collaborate with team members to improve service processes.
- Meet or exceed performance metrics and customer satisfaction goals.
Requirements
- Educational Qualifications: High School diploma or equivalent required.
- Experience Level: No prior experience necessary; training will be provided.
- Skills and Competencies: Excellent English language proficiency, strong customer service orientation, effective problem-solving abilities, and a team player attitude.
- Working Conditions: Office environment or remote work options available, typically full-time hours.
- Qualities and Traits: Positive attitude, empathy, patience, and excellent communication skills.
Edilbert Balla
Sourcing AssociateAlorica
Active today
Working Location
Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 18 June 2025
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Alorica
Series C
>1000 Employees
BPO & Call Center
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