• Respond to customer inquiries and provide effective solutions in a timely manner.
• Assist customers via phone, email, or chat, ensuring high levels of satisfaction.
• Maintain a detailed record of customer interactions and transactions.
• Collaborate with team members to improve support processes and customer experiences.
• Educate customers on product features and services to enhance usage and satisfaction.

• Fixed 6 days in a month that you need to report onsite.
• 2-3 weeks onsite training
• AU Based - Dayshift (earliest shift 6:00am and 9:00am)
• Fixed weekends off
• Equipment's will be provided.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: At least 1 year in customer service or support roles.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer support software and tools.
• Qualities and Traits: Empathetic and patient approach to handling customer concerns.
• Qualities and Traits: Ability to work effectively in a team-oriented environment.