Position: Customer Care Ambassador

Industry: Filing Services (Trademark and Document Filing)

Location: Cebu City (KMC Building, Skyrise 4A, Cebu IT Park)

Salary Package: ₱16,000 basic salary, up to ₱27,000 total compensation (all-in)

Employment Type: Full-time, Onsite

Start Dates:

• Batch 1: November 3, 2025
• Batch 2: November 24, 2025

Responsibilities:

• Process and file client documents related to trademarks, business registrations, and other legal filings accurately and efficiently.
• Review and verify information for completeness, consistency, and compliance with client or regulatory requirements.
• Coordinate with clients via phone, email, or chat to gather missing information or clarify document requirements.
• Ensure timely submission of all documents to relevant authorities or platforms within set deadlines.
• Maintain organized digital records of all filings and communications in internal systems.
• Follow standard operating procedures and ensure adherence to data privacy and confidentiality standards.
• Collaborate with internal teams such as customer service, legal support, or quality assurance to resolve issues related to documentation.

Number of Openings: 33 positions (11 seats available for Cebu site)

Account Type: Blended Line of Business (Inbound & Outbound Calls, Email, and Chat Support)

Partner: Support Zebra – Cebu

Qualifications:

• Excellent verbal and written communication skills
• Minimum of 6 months BPO experience (Customer Service and Basic Upselling)
• Stable employment history (no frequent job changes)
• Willing to work onsite at either Cebu IT Park or Lifestyle District, Cagayan de Oro
• No specific educational attainment required

If you're passionate about delivering excellent customer support and looking for a career with growth opportunities in a dynamic team, we encourage you to apply.