• Manage and resolve customer accounts with overdue payments.
• Communicate effectively with customers to negotiate payment arrangements.
• Maintain accurate records of customer interactions and payment progress.
• Collaborate with the accounting department to ensure accurate reporting of delinquent accounts.
• Monitor payment trends and identify accounts that require further action.

Requirements

• Educational Qualifications: Bachelor’s degree in Finance, Business Administration, or related field.
• Experience Level: 1–3 years of experience in collections or accounts receivable.
• Skills and Competencies: Strong negotiation and communication skills; ability to handle difficult conversations effectively.
• Responsibilities and Duties: Experience with debt collection processes and regulations.
• Qualities and Traits: Detail-oriented, proactive, and resilient under pressure.