Collections Specialist
R. Express Lending House Corporation - Cebu Branch
Job Description
Description
- Contact customers to remind them of overdue payments and negotiate payment arrangements.
- Maintain accurate and up-to-date records of customer accounts, payment statuses, and communication details.
- Review and analyze account histories to identify delinquent accounts and potential risks.
- Resolve customer disputes and inquiries related to payments, billing, or account discrepancies.
- Collaborate with other departments, such as sales or customer service, to address customer concerns.
- Process payments, document transactions, and update customer information in the database.
Requirements
- Education: At least a high school diploma; a college degree in accounting, finance, or a related field is an advantage.
- Experience: Prior experience in debt collection, accounts receivable, or a similar role is preferred.
- Strong negotiation and communication skills.
- Proficiency in using accounting software, CRM systems, or MS Office (Excel, Word).
- Ability to handle sensitive customer information with discretion.
- Excellent problem-solving and decision-making skills.
Marjun Lagusan
Branch ManagerR. Express Lending House Corporation - Cebu Branch
Work Location
Cebu Caritas, Incorporated,Cebu,Philippines
Posted on 10 January 2025
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R. Express Lending House Corporation - Cebu Branch
Unfinanced / Angel
<50 Employees
Accounting & Finance
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