• Collaborate with clients to understand their specific requirements and recommend best practices for utilizing Microsoft Copilot effectively.
• Assess the organization's current development processes, tools, and workflows to determine how Co-Pilot can best be integrated. This involves understanding the organization's goals, requirements, and challenges to develop a tailored implementation plan.
• Assisting customer in setting up and integrating Co-Pilot into their existing environments and workflows. This may include installing and configuring Co-Pilot plugins or extensions for integrated development environments (IDEs) and version control systems.
• Understand the client's specific requirements and configuring Co-Pilot to best suit their needs.
• Integrate Co-Pilot with other tools and systems used in the development process, such as code repositories, issue tracking systems, and continuous integration/continuous deployment (CI/CD) pipelines.
• Provide recommendations on best practices for leveraging Co-Pilot effectively.
• Provide guidance to customer to incorporate Co-Pilot into the software development lifecycle, ensuring code quality, and promoting collaboration among development teams.
• Support customer to optimize Co-Pilot's performance within specific development environments. This may involve fine-tuning settings, addressing performance bottlenecks, and ensuring smooth integration with other tools and systems.
• Provide advanced technical support and consultation to clients using Microsoft Copilot.
• Diagnose and resolve complex issues related to Microsoft Copilot implementation, configuration, and performance.
• Develop and deliver customized training sessions and workshops for clients to enhance their understanding and usage of Microsoft Copilot.
• Work closely with internal teams to escalate and prioritize technical issues, ensuring timely resolution and client satisfaction.
• Stay updated with the latest advancements and updates in Microsoft Copilot and related technologies to provide proactive support and recommendations.
• Document processes, solutions, and best practices for internal knowledge sharing and client reference.

• Proven experience working with Microsoft Copilot, including implementation, configuration, and troubleshooting.
• Prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform.
• Strong command of PowerShell, capable of scripting to simplify administrative and deployment tasks.
• Familiarity with PKI (Public Key Infrastructure) and certificate management.
• Fundamental grasp of enterprise network architectures and security principles.
• Thorough understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements.
• Experience with essential infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments.
• Ability to document high-level solution designs and create detailed as-built and as-configured documentation.
• Previous involvement in migrations of critical workloads (e.g., email, files, applications) to cloud-based platforms.
• Microsoft and/or relevant vendor certifications.

Support Services:

• Experience and desire to work in a multicultural team and environment.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Good oral and written communication skills in the desired language(s).
• Drive customer communication during critical events
• Obtain and maintain vendor certifications. Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740
• Have an ITIL V4 Foundation or higher certification.
• Strong understanding of programming languages, software development methodologies, and version control systems.
• Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.
• More than 4 years relevant experience in a customer/end user facing technology support function.
• Minimum of 3-4 years of experience in designing and building Microsoft solutions.
• ⁠Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with clients and internal teams.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Relevant certifications in Microsoft Copilot or related technologies (preferred).
• Solid understanding of Microsoft concepts, architectures, and best practices.

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Please refer to job description.