Claims Support Role
Mesco Express Service Corporation
Job Description
- Assess, evaluate, and analyze customer claims carefully to find amicable solutions for replacements, refunds, or collections; manage cancelled orders by offering alternative solutions.
- Initiate contact with HP customers to follow up on ongoing or completed claims requests, providing status or resolution updates.
- Handle customer calls transferred from CSRs for physical claims-related issues.
- Coordinate with various teams such as DOA, CSR, Sales, Inventory Managers, and Logistics to ensure order fulfillment is within stipulated SLA; regularly update customers on their order status.
- Track claims, publish aged claims and closure SLA weekly; report salvage order percentage along with revenue salvaged.
- Report system issues by raising support tickets with corresponding teams and ensure follow-up for all pending system issues.
Nanan Diño
Vice PresidentMesco Express Service Corporation
Reply 1 Time Today
Working Location
Current latitude and longitude 14.558168550182277, 121.02021465455746
Posted on 21 November 2025
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