Build a career with FPG Insurance and be part of a team that creates dynamic, customer-focused insurance solutions.

Our focus is on commitment and innovation across solutions for our clients, partners, shareholders, and employees alike. This focus results in the creation of an environment in which innovation, ideas, and empowerment is unreservedly encouraged. Supporting our clear direction for service quality and advancement that recognizes the combined contribution of the entire FPG Insurance team.

The FPG Insurance environment, coupled with our work ethic and superior benefits, creates exciting employment opportunities, aligned with our sustained strategy for success.

Committed to a comprehensive program of professional development and personal growth, the entire FPG Insurance team receives recognition with appropriate incentives and career development, from a true leader.

Job Summary:

The role is responsible in registering received claims, reviewing incoming registration documents and supporting documents from all channels to ensure information required is complete at time of registration, and ensuring proper claim segmentation and assignment details are identified/captured to determine the next steps.

Also following up for lacking documents is one of the main responsibilities

Key Responsibilities:

• Registration of received claims
• Coordinates with Sales for policy verification, if no posted active policy upon notification of claim
• Secure permission to register CWOP from Claims Head
• Monitor CWOP regularization
• Uploads documents/requirements submitted by claimants, motor shops, and adjusters.
• Assign Pre-Evaluation/CSO based on the guidelines.
• Notify the handling Pre-Evaluation/CSO for any additional documents uploaded that may affect in claim processing
• Logs in the tracker and tags action taken
• Updates remarks or noted items in ECPRO;
• Issued MCIS/CNC
• Provides required reports as needed
• Provides registered claim number to the clients
• Provides list of lacking documents and/or follow-up the submission from clients

Qualifications:

• Must be a college graduate of any course
• Minimum of one year related work experience. fresh graduates can be considered; Customer Service Experience
• Customer Service background
• Can interface well with any types of people and levels within or outside the organization

Please refer to job description.