Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints and escalate when necessary.
- Maintain a high level of professionalism and customer satisfaction.
- Document interactions in the customer management system.
- Meet performance targets and contribute to team goals.
Requirements
- Educational Qualifications: Bachelor's degree in any field.
- Experience Level: 1-3 years of experience in a call center or customer service role.
- Skills and Competencies: Strong communication, problem-solving, and interpersonal skills; proficiency in CRM software.
- Working Conditions: Fast-paced office environment, possibility of shifts, and adherence to performance metrics.
- Qualities and Traits: Empathetic, patient, reliable, and able to work under pressure.
Brenny Lamban CSSWB
HR ManagerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
3-5, Science Hub Tower 4, G3J3+83G McKinley Hill Cyberpark, Campus Avenue, Taguig City, 1634 Metro Manila, Philippines
Posted on 05 September 2025
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