• Provide exceptional customer service through inbound and outbound calls.
• Resolve customer inquiries and complaints effectively and efficiently.
• Maintain detailed records of customer interactions in the database.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in back office support tasks as needed.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 6 months of experience in a call center or customer service environment
• Skills and Competencies: Strong interpersonal and communication skills
• Skills and Competencies: Proficient in English language
• Qualities and Traits: Excellent problem-solving abilities and a team player attitude
• Skills and Competencies: Ability to handle calls with discretion
• Skills and Competencies: Basic technical skills for using call center software