Description

• Handle inbound and outbound calls efficiently while providing excellent customer service.
• Assist customers with inquiries, complaints, and provide solutions promptly.
• Document customer interactions in the database accurately.
• Collaborate with team members to address customer issues and improve service delivery.
• Stay updated on product knowledge to address customer needs effectively.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 1–3 years of experience in a call center or customer service role
• Skills and Competencies: Proficiency in English language and strong customer service skills
• Qualities and Traits: Excellent communication skills and a positive attitude
• Working Conditions: Must be able to work in a fast-paced environment and handle multiple tasks simultaneously