• Manage incoming calls and customer inquiries effectively.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues with a focus on satisfaction.
• Document call information and customer interactions in the database.
• Follow up with customers to ensure their issues are resolved.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of experience in a call center or customer service role
• Skills and Competencies: Proficient in English, excellent customer service skills
• Skills and Competencies: Strong problem-solving abilities
• Skills and Competencies: Effective people skills and ability to communicate clearly
• Qualities and Traits: Patience and empathy to handle customer concerns